Streaming Issues on Website
If you’re experiencing playback issues, try resolving the issue with these steps.
- Refresh your page
- Try a different browser
- Restart your home network
- Try streaming videos on your mobile device with Dance Vision app
Streaming Issues on Android/iOS
- Try a different network
- Uninstall/Reinstall the Dance Vision app
I’ve just subscribed. Where do I find my videos?
You will find all of your online streaming under Search Library.
Where are my previously purchased online videos?
Go to My Account and login. If this is your first time visiting the new website, you will need to reset your Password. After you sign in, you will find all of your online streaming under Your Video on Demand in the account dashboard.
Can the videos be downloaded?
I’ve purchased DVDs & Online Streaming before. Do I get any discounts?
We do not offer any discounts. We appreciate your understanding.
Can I access the content of the On Demand service on multiple devices at the same time?
You can only be signed into one device at a time.
I forgot my password. How can I retrieve it?
How can I Pause my subscription?
Contact Customer Service and ask to put your subscription On Hold.
How can I cancel my subscription?
Go to My Account and select Subscriptions. Select your subscription and choose Cancel.
All orders received after 12 noon Pacific Standard Time will be processed and shipped the following business day. All orders received on Saturday and Sunday will be processed on Monday. Our office is closed on major holidays.
Shipping prices vary depending on the merchandise and the region to which they are shipped (See Below). FedEx cannot ship to any PO Boxes or FPO/APO. We use U.S. Mail or Priority Mail to PO Boxes or FPO/APO. Orders to Alaska, Hawaii, Guam & Puerto Rico will be sent by Priority or U.S. Mail – FedEx is available at an additional charge
Canadian Customers – Orders shipped to Canada by Air Mail cannot be tracked. We have a 30 day wait policy before reshipping an order to Canada that has not been received via Air Mail.
Customs and Import Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Please order with care. We are unable to accept returns or make exchanges on any merchandise except:
1) If an item is received in a damaged condition.
2) If there is an error in an order on our part (Items must be returned within fourteen days of delivery for replacement as ordered).
- $4 first item, $.50 each additional item. Ship via US Mail.
- $7 first item, $1.00 each additional item. Ship via Fed Ex Ground
Canada – $10, $1.50 each additional item. Ship via US Mail (1st Class Int’l.)
Rest of the World – $30 first item, $3 each additional item. Ship via Fed Ex Int’l. (No PO Boxes).
Individual Dance Charts
U.S. – $0.50 each. Ship via US Mail.
Canada – $1.50 each. Ship via US Mail
Rest of the World – $3.00 each. Ship via US Mail. If they are ordering other items they’ll ship Fed Ex.
Manuals & Books
- $10.00 first item, $1.00 each additional item. Ship via US Mail.
- $10 first item, $1.00 each additional item. Ship via Fed Ex Ground
Canada – $30, $10 each additional item. Ship via US Mail (1st Class Int’l.)
Rest of the World – $30 first item, $10 each additional item. Ship via Fed Ex Int’l
U.S. (contiguous US) – $25.00 each . Ship via Fed Ex Ground.
Alaska, Hawaii, Guam, Puerto Rico, and Canada – $65 first item, $25 each additional item. Ship via US Mail.
Rest of the World – We are unable to ship the Dance Frame internationally.
Dance Vision Student Discount for Basic, Advanced or Premium Subscriptions only. 50% off the published price.
To use the Dance Vision Student Discount Subscription program, you must (1) be a college student actively enrolled in at least one course at a college, (2) be able to provide proof of enrollment upon request and (3) have a valid e-mail address that contains the domain suffix .edu. We may accept or refuse membership in our sole discretion. We may ask you to furnish documentation supporting your eligibility. If you do not provide documentation indicating that you meet the eligibility requirements above, you may be required to reimburse us for benefits you received as a result of your Dance Vision Student Discount Subscription. You may not use your student e-mail address for more than one Dance Vision Student Discount Subscription. You may not enroll in Dance Vision Student Discount Subscription more than once.
We may in our discretion change these Terms or any aspect of Dance Vision Student Discount Subscription, without notice to you. If any change is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.
Termination by Us
We may terminate your Dance Vision Student Discount Subscription at our discretion without notice. Failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
Dance Vision Student Discount Subscription Without an .edu Email Address
Enjoy the benefits of a Dance Vision Student Discount Subscription, even if you don’t have a .edu email address!
If you’re able to provide proof of enrollment in at least one course at a college or university, you may be eligible to for the Dance Vision Student Discount Subscription through an alternative process. To provide proof of enrollment, please send an e-mail to [email protected] from the e-mail address associated with your Dance Vision account. In the message, include a scan, photo or screenshot of one of the below. Before writing to us, please ensure your payment details (e.g. credit card) are updated with a card that is not expired in your Dance Vision account.
- Your student ID displaying the current term or an expiration date; just a student ID number is not valid
- Your transcript or class list for the current term with your name and your school’s name on it
- Your tuition bill for the current term with your name and your school’s name on it
- An official acceptance letter for the upcoming term (must include matriculation date)
If we determine you’re eligible, we’ll send you a follow-up email within 3-5 business days. By completing this signup process, you agree to our Terms and Conditions.