I’ve just subscribed. Where do I find my videos?
You will find all of your online streaming under Search Library.
Where are my previously purchased online videos?
Go to My Account and login. If this is your first time visiting the new website, you will need to reset your Password. After you sign in, you will find all of your online streaming under ‘Video on Demand Purchases’ in the account dashboard.
Can the videos be downloaded?
I’ve purchased DVDs & Online Streaming before. Do I get any discounts?
We do not offer any discounts. We appreciate your understanding.
Are there any discounts for studios?
For studio discounts, please contact [email protected]
Can I access the content of the On Demand service on multiple devices at the same time?
You can only be signed into one device at a time.
All orders received after 12 noon Pacific Standard Time will be processed and shipped the following business day. All orders received on Saturday and Sunday will be processed on Monday. Our office is closed on major holidays.
Shipping prices vary depending on the merchandise and the region to which they are shipped (See Below). FedEx cannot ship to any PO Boxes or FPO/APO. We use U.S. Mail or Priority Mail to PO Boxes or FPO/APO. Orders to Alaska, Hawaii, Guam & Puerto Rico will be sent by Priority or U.S. Mail – FedEx is available at an additional charge
Canadian Customers – Orders shipped to Canada by Air Mail cannot be tracked. We have a 30 day wait policy before reshipping an order to Canada that has not been received via Air Mail.
Customs and Import Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Please order with care. We are unable to accept returns or make exchanges on any merchandise except:
1) If an item is received in a damaged condition.
2) If there is an error in an order on our part (Items must be returned within fourteen days of delivery for replacement as ordered).
- $4 first item, $.50 each additional item. Ship via US Mail.
- $7 first item, $1.00 each additional item. Ship via Fed Ex Ground
Canada – $10, $1.50 each additional item. Ship via US Mail (1st Class Int’l.)
Rest of the World – $30 first item, $3 each additional item. Ship via Fed Ex Int’l. (No PO Boxes).
Individual Dance Charts
U.S. – $0.50 each. Ship via US Mail.
Canada – $1.50 each. Ship via US Mail
Rest of the World – $3.00 each. Ship via US Mail. If they are ordering other items they’ll ship Fed Ex.
Manuals & Books
- $10.00 first item, $1.00 each additional item. Ship via US Mail.
- $10 first item, $1.00 each additional item. Ship via Fed Ex Ground
Canada – $30, $10 each additional item. Ship via US Mail (1st Class Int’l.)
Rest of the World – $30 first item, $10 each additional item. Ship via Fed Ex Int’l
U.S. (contiguous US) – $25.00 each . Ship via Fed Ex Ground.
Alaska, Hawaii, Guam, Puerto Rico, and Canada – $65 first item, $25 each additional item. Ship via US Mail.
Rest of the World – We are unable to ship the Dance Frame internationally.